Virtual Assistant FAQ – Your Guide to Smarter Outsourcing

Hiring a Virtual Assistant can transform the way your business operates. From handling repetitive tasks to providing specialized support, VAs free up your time so you can focus on strategy and growth.

At Northdesk, we’ve answered the most common questions to help you understand how outsourcing works, what to expect, and how to get the most value from your Virtual Assistant.

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A Virtual Assistant (VA) is a remote professional who helps with administrative, customer support, and specialized tasks so you can focus on growing your business.

Our VAs handle scheduling, email management, customer service, data entry, social media, research, and more — fully customized to your needs.

Yes. Our VAs adapt to your schedule and can work during Canadian and US business hours.

You can connect via Slack, email, Zoom, or your preferred tools. We keep communication simple and flexible.

Yes. We offer specialized VAs for real estate, healthcare, legal, e-commerce, and more — already experienced in your industry.

We charge a straightforward monthly fee in CAD or USD. No deposits or hidden recruitment costs.

Yes. We provide flexible contracts and short trial periods so you can test our service risk-free.

If your VA isn’t the right fit, we’ll quickly provide a free replacement.

All our VAs sign NDAs and follow strict security standards. We also guide clients on using secure platforms for sensitive data.

We hire globally and enhance productivity with AI tools, giving you top-quality talent at competitive rates.

Explore Our Pricing Package and choose your plan

We provide the best pricing in the market to scale your virtual assistant support and help your business grow.

Shape
C$699/month
Flexible support at a smart rate.

Part Time General Virtual assistant

  • 80 Hours per month
  • Dedicated virtual assistant + support
  • Your timezone
  • No deposit or headhunting fee
  • Free replacement
  • 60 min AI Receptionist for After Hours (2 months Free)
Choose Package
Shape
C$999/month
Reliable full-time help, affordable price.

Full Time General Virtual Assistant

  • 160 Hours per month
  • Dedicated virtual assistant + support
  • Your timezone
  • No deposit or headhunting fee
  • Free replacement
  • 60 min AI Receptionist for After Hours (2 months Free)
Choose Package
Shape
C$1349/month
Expert support tailored to your industry.

Specialized Virtual Assistant

  • 160 Hours per month
  • Dedicated specialized-level virtual assistant + priority support
  • Your timezone
  • No deposit or headhunting fee
  • Free replacement
  • 100 min AI Receptionist for After Hours (2 months Free)
  • Specialized support for sector-specific needs (e.g. Healthcare, Legal, Digital Marketing, Real Estate, etc.)
Choose Package